Acceptable Use Policy
Draft · last updated June 10, 2026
This is a working draft pending legal review. It explains in plain language how Piczel works, not the final binding document.
These rules keep Piczel safe for photographers, their clients, and the people in their photographs. They boil down to: host your own work, respect the people in it, and don't abuse the platform. Using Piczel means agreeing to them.
1. Why this exists
Piczel hosts photographers' work and their clients' personal data, including images of families and children. A platform like that only stays trustworthy if the rules are clear and enforced. This policy is part of our Terms of Service and applies to everyone who uses Piczel, including team members you invite and visitors to galleries you publish.
2. Illegal content
Do not upload, store, or deliver content that is unlawful where you operate or where we operate. Above all: any sexual content involving minors is reported to the relevant authorities immediately and the account is closed. There are no second chances on this rule.
3. Other people's rights
Only upload work you have the rights to. That includes:
- Copyright: your own photographs, or work you are licensed to host and sell.
- Image rights: where your local law requires a model release or consent to publish or sell someone's likeness, obtaining it is your responsibility.
- Trademarks and branding: do not pass off someone else's brand, studio name, or work as your own.
- Privacy: do not publish someone's private information, or intimate imagery of any person without their consent.
4. Respect for people
Do not use Piczel to harass, threaten, defame, or impersonate anyone, or to direct hate at people on the basis of who they are. This applies to gallery content, portfolio sites, store products, and anything you send through the platform.
5. Platform integrity
Do not attempt to break, overload, or probe the service; bypass plan limits, watermarks, or access controls; scrape data you are not entitled to; resell access to Piczel itself; or interfere with other customers' use of the platform. Security researchers acting in good faith should follow the disclosure process on our security page; that work is welcome.
6. No malware, spam, or fraud
Do not use Piczel to distribute malware, run phishing pages, send unsolicited bulk messages, or conduct fraudulent sales. Your store may only sell lawful photographic products and services connected to your photography business, and payouts may not be used to move money for anything else.
7. Fair use of storage and delivery
Plans are sized for photography businesses. Using Piczel as a general-purpose file locker, a backup target for non-photographic data, or a high-volume hosting layer for another product is not what your plan buys. If your usage pattern is unusual but legitimate, talk to us; we would rather find you the right plan than cut you off.
8. How we enforce this
When content or behaviour breaks these rules, we act proportionately: removing content, limiting features, or suspending or closing the account. We give notice and a chance to fix things where we reasonably can; for serious or illegal abuse we act immediately and, where appropriate, report to authorities. If you believe we acted in error, reply to the notice and a person will review it.
9. Reporting abuse
To report content or behaviour that breaks these rules, email [email protected] with links and details. For copyright complaints, include the work concerned, the infringing URL, your contact details, and a statement that you hold the rights; the takedown process is described in our Terms of Service. We review every report.